Shipping policy

Effective Date: February 15, 2024

Shipping Policy

Thank you for shopping with us! Please review our shipping policy to understand how we process and deliver your orders.

Order Processing:

  • Orders are typically processed within 2 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be extended.

Shipping Methods:

  • We offer several shipping options, including standard, expedited, and priority shipping.
  • The shipping cost and estimated delivery time will be calculated at checkout based on your selected shipping method and delivery address.

Shipping Locations:

  • We currently ship to addresses within the United States, U.S. Virgin Island and Puerto Rico. Please ensure that your shipping address is accurate and complete.

Shipping Confirmation:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Please allow 24-48 hours for the tracking information to update.

Shipping Delays:

  • While we strive to meet our delivery commitments, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide a complete and accurate shipping address.
  • We are not liable for any delays or additional shipping charges incurred due to incomplete or incorrect addresses.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location.

Returns Due to Non-Delivery:

  • If an order is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for the cost of re-shipping.

Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact us at customerservice@sergiobeauty.com

Changes to Shipping Policy:

  • We reserve the right to update our shipping policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to the terms outlined in our shipping policy. Thank you for choosing Sergio Beauty!