We adhere to a 15-day return policy, providing you with a window of 15 days from the receipt of your item to request a return. Our return policy allows for exchanges in the event of receiving the wrong item or if the product incurred damage during shipping.
For exchanges, the quickest way to secure the desired item is to return the original purchase. Once your return is accepted, you can proceed to make a separate purchase for the new item.
To qualify for a return, given the nature of our products, the item must have been damaged during shipping.
Initiate a return by contacting us at customerservice@sergiobeauty.com. Please send the returns to the following address:
GXM Logistics 2900 NW 112TH Avenue Unit E9 Miami, FL 33172
Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send your package. All items returned should adhere to our guidelines for eligibility. If you have any further inquiries or concerns, feel free to reach out, and we will be happy to assist you. Thank you for choosing Sergio Beauty.
